Order Information


Placing an Order Online

All Selleck products can be purchased online, often for next day delivery. To order products online:

1. Create your Selleck Account
2. Add Products to your Shopping Basket
You can add products from product detail pages to your shopping basket for purchase. Enter unit quantities next to the required unit sizes, and click "Add to Basket". You can view your shopping basket at any time by selecting "View Basket" in the top right hand corner of the page or in "My Basket" in the right hand column.
3. Check Out
Once you have added your items to your shopping basket, you can select "Checkout" in the top right corner of the web page or within "My Basket". You will be asked to log in or register at this stage, if you are not already logged in. Confirm your billing and shipping information, select your payment method and submit your order.
4. Confirmation of Order
An automatic email will be sent to confirm that your order has been submitted; it will also contain a summary of your order. You can view details and progress of your order(s) at any time by visiting the "My Account" area of the website.


Placing an Order by E-mail or Fax

Orders can also be placed by email (enquiry@selleckchem.com) or fax (+1-713-796-9816)


Delivery

» Domestic Overnight Delivery

In most instances, we ship Standard Overnight Delivery within United States. The shipping and handling fee is 40 USD. The purchase order should come before 3:00 p.m. You could either fax it to +1-832-582-8590 or email it to sales@selleckchem.com or place it on the phone +1-713-922-4115.
For any questions or concerns, please consult by sales@selleckchem.com or +1-877-7966397 (Toll Free).


» International Delivery

1. Orders can be shipped to any country in the world.
2. The fixed delivery charge is USD40 for any country in the world.
3. Orders are shipped via UPS or Fedex.
4. Shipping takes 2-3 business days.
5. Orders are shipped directly to your company or institute. Clients do not need to deal with Customs.


Packing, Shipping and Storage Instruction

The suggested storage temperature shown on our website is at -20℃, but the package are usually shipped at room temperature, so you may feel confused and worry about the stability of the compounds, hope you could get relaxed after reading the following Packing Instructions:

1. By "the suggested storage temperature is at -20℃", we mean you should keep the left compound at -20℃ after you open the vial and could not use the compound out at one time.
2. Most of our compounds are in dry powder and of very good stability, so it is safe during the transition at room temperature and it could last for 1-2 weeks and even more.
3. For some specific sensitive compounds, we will ship them with dry ice or blue ice.
4. By the way, once diluted, the compound should be used out at one time, or it may go worse even if it is stored at -20℃.
5. Selleck will take full responsibility for the damage of the compound during the transition time.
6. For any questions, you could contact our delivery department by delivery@selleckchem.com


Payment Terms

Payment terms are 30 days NET from invoice date. Invoices are payable by check, wire transfer or credit card / debit card (Visa, MasterCard, American Express or Discover Card). If paying by wire transfer, please contact ap@selleckchem.com for our bank account information. We reserve the right to charge interest on overdue accounts. All duties, taxes and bank charges are the responsibility of the purchaser. Always quote invoice number(s) when making payments.


Return Policy

Please inspect packages immediately upon receipt and notify customer service within 3 days of delivery of any damage or discrepancies. Our team will take quick and appropriate action to correct any problem.

Goods ordered in error can only be accepted for return if made within 3 days of delivery, are unopened, have been stored correctly and are in good condition. Should you wish to return any item(s), prior authorization must be received from our customer service team. Returns accepted will be subject to a 30% restocking charge.

For all product returns and product replacements, please contact Selleck directly by info@selleckchem.com or +1-713-922-4115. Please have on hand, the invoice number, purchase order number, air bill number and approximate date of shipment/receipt.


Bulk Quantities

We offer huge discounts on products purchased in bulk quantities. For quotes please use our bulk order enquiry form for further details.


Use of Research Products

Products are intended only for laboratory research and analytical use. They are not for human or veterinary use. They should be used only by technically-qualified individuals or those under their direct supervision.


Vendor Registration ID

Please find our ' Vendor Registration ID ' of major companies or institutes to simplify your buying procedure.
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Customer's Feedback
Arnaud AUTRET, Trinity College
"I would like to confirm you that everything is perfectly fine with ABT and Obatoclax we got from your company. We confirmed their activity in vitro. We notably observed their impact in an apoptotic model and results are similar to those which have been published."

Dongfeng Chen, The Rausing Lab
"Your product U0126(Cat.NO S1102) works well in our experiments. I hope I can get more excellent products from your company in future."

Dr. Alexandra Segref, CECAD Cologne,Germay
"I am very satisfied with your product and costumer service. Bortezomib works very well in our assay, it is comparably cheaper than other inhibitors that we tested is more reliable for our assays. We see a great effect by using 10nM concentration."

R.B. Cambridge
"I have used the chemical that I bought from you(Selleck,PTC-124) and it worked well.So we will eventually be ordering more."

Zhenghe John Wang Assistant Professor, Case Western Reserve University
"We have purchased LBH-589, Saha and MS-275 from you and they all worked well."

Jenny Sun
"We used the LBH-589 in our experiments. The compound is easy to use with excellent reproducibility."

Yu Wang, Harvard University
"The GDC0449 compound worked very well. The results in my hands are equally good as what's been published. Thanks for this great resource for our research."

Philip Seeman, Toronto University
"Your LY404039 compound was well synthesized, its complicated stereochemical structure confirmed by NMR spectroscopy, and was biologically excellent in acting on brain dopamine receptors."

Dung-Fang Lee
"Based on our preliminary data, I found MLN8237 and VX-680 have good effects in inhibiting Aurka-maintaining ESC self-renewal in mouse ES cells."

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May 2010
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