Our Commitment to Your Satisfaction: The Selleckchem Guarantee
At Selleckchem, we are dedicated to providing not only the highest quality biochemical reagents but also an exceptional customer experience. We understand that research needs can evolve and challenges may arise. Therefore, we stand behind every product we sell with an industry-leading, unconditional Return Policy designed to give you complete peace of mind. We believe that purchasing critical research tools should be risk-free. Our policies are structured to support your scientific endeavors at every stage.
Unconditional 7-Day Return Policy for Logistics Issues
We strive for a seamless delivery process, but we recognize that logistical uncertainties can occur.
- The Policy: If you encounter any logistics-related issues upon delivery, you may return the product(s) within 7 business days after receiving your order. This is an unconditional policy aimed at ensuring your immediate satisfaction with the received package.
365-Day Quality Assurance Guarantee
Your research depends on the reliability and consistency of our compounds. We are so confident in the quality and performance of our products that we offer an extensive warranty.
- The Policy: In the event of any product quality issues—whether related to the product's intrinsic properties or difficulties encountered while following our recommended protocols—you may return the item(s) within 365 days from the original purchase date. This one-year guarantee ensures that we support your long-term experiments and validate the performance of our reagents in your specific application.
How to Initiate a Return: A Step-by-Step Guide
To ensure a smooth and efficient return process, please adhere to the following instructions. Our dedicated Customer Support team is here to assist you through every step.
- All requests for returns must be communicated to and approved by Selleckchem prior to shipping any items back. This allows us to create a return authorization record and prepare for the arrival of your package.
- When contacting us to initiate a return, please provide your Purchase Order (PO) Number or the package's Tracking Number. This information is essential for us to quickly locate your transaction history.
- To qualify for a return, any items sent back to Selleckchem should be in their original packaging and in the same condition as when they were originally purchased, ensuring product integrity is maintained.
Complimentary Return Shipping
We believe that you should not bear the cost of returning a product that does not meet your expectations.
- Our Promise: Return shipping is absolutely FREE. We will handle the logistics and costs associated with sending the product back to our facility.
Eligibility and Refund Process
We believe that you should not bear the cost of returning a product that does not meet your expectations.
- Valid Purchases: This comprehensive return policy is valid only for products purchased directly from Selleckchem or one of our authorized distributors.
- Refund Timeline: Once your return request is received, inspected, and approved by our quality control team, your refund will be processed immediately. A credit will automatically be applied to your original credit card within 7 days.
- Bank Processing Time: Please note that depending on your credit card company's policies, it may take an additional 2-10 business days for the refund to be officially posted to your account statement.
Questions? Our technical support and customer service teams are ready to answer any questions you may have regarding our return and refund policies. Please do not hesitate to contact us.
